Travelers Insurance Company SUCKS

I was in the front seat of the Chrysler 300M when my husband smashed into the back of a slick gold domestic rental car. We weren’t on our way anywhere special and no one was hurt- except the 300Mbadlyand a teeny, tiny ding in the other guy’s rental car. I was, for anyone who knows me, surprisingly calm and even quiet. I said nothing other than, “What the hell?” and “Nice one.”

My husband’s red face complete with throbbing temple vein said the rest. There was no need to rub it in. And hey, what’s done is done. So, I dutifully removed the insurance card from my purse and called, as it says you should. After my cell phone went hot in my ear reminding me of all those recent brain cancer scares—someone finally picked upa woman who probably just returned from a sugar laden snack. She should have opted for caffeine.

She spoke slow, seemed unduly cheerful given the circumstances and appeared to be stuck on the same words: “I can’t do that.” Followed by, “We don’t do that,” and “I’m sorry, I have no way of doing that.”

It might have been humorous if my questions weren’t important ones, like: “We were in an accident and are stranded by the side of a busy road, can you help?” and, “You are our carrier, I have given thousands of dollars to you, will you please call me a tow truck?” And my favorite: “Can you call the police? My phone is going to die and the man in the other car feels dizzy, you probably should call an ambulance, too.” Followed by: “May I file a claim? I happen to have a few free hours right now,” and “Can you call us a taxi? We have no way home and I think I left the stove on.”

She switched from “I can’t” to a simple, “Nope.” I got the idea she was making faces at me on her end, twirling a finger by her ear, then tipping a flask into her Dilbert coffee mug. I crumpled the EMERGENCY use insurance card and threw it out the window to land among the broken car parts and radiator fluid and watched it float with chips of glass in an antifreeze scum pond. Frankly it was doing more good on the ground absorbing goop than it ever had in my wallet. Then, I graciously thanked the woman. Not really.

I said, “Well that sucks. You suck. What the hell good are you anyway, and why does it say to call immediately if all you’re going to tell me is you can’t help me and to get to a safe place and call us when it’s convenient? You suck. You really, really, really suck.” It seems I was stuck on a word also. Note to sucky TRAVELERS insurance lady:

We just crashed our car. There won’t be a convenient time for weeks and believe me honey, if I never needed you before I need you now and how you handle me at this moment will determine whether we keep you, speak well of you or bash your name all over the place and run begging back to our old carrier.

That was 28 days ago.

I’ve been loaning my truck to my husband while his car goes through more phases than a peri-menopausal woman. We have heard more tall tales than Paul Bunyan’s wife. We have been lied to more than a teenager’s mother. You get the picture. This has not been a pretty time.

At first, I thought, “No problem. This is a great excuse to get all those nagging household tasks done. And for the first few days, I was productive. I read, I wrote, I filed and I raked. I crossed off old lists, made new ones and even found time to read that pesky DVD recorder manual. It was fine- until I realized taxes were next on the list and I ran out of bread and had to send lunch sandwiches on crumpets.

By the second week, I was into closet cleaning, boxing up donations, interior decorating, ironing and saying “No” to every volunteer opportunity that came my way, because I could. I finally had a good excuse.

Friends offered to take me places . One woman offered me her BMW Z3, but I refused. What would I say or do if some asshole were to crash into me? What if I was the jinx?

I worked around most tasks, did grocery shopping late at night, skipped the gym and ran on the treadmill in the bedroom, rescheduled haircuts and dentists and filed the dog’s nails myself. My husband came straight home after work, went in late, took my son to school and picked up my daughter when he could. We were a one car household, in a neighborhood where three is the norm and some folks, like my neighbors across the cul de sac have five. I was starting to feel economically wise, green in the best environmental way, intellectually above those gas-guzzling-tool-about-town-for-no-reason-other-than-to-speed-up-global-warming-and-increase-the-sea-level-another-foot-in-thirty- three-years type of people.

On week three, my husband started calling my truck HIS and even suggested that if his car didn’t come back to us that he would drive the truck and buy me the new car. I didn’t like this kind of talk.

The insurance company blamed the body shop on the delay, something about lost keys, our car in the rain and the manager is a putz. The body shop threw the insurance company under the bus claiming their appraiser is an idiot, that he is a pain in the ass and has no idea what he’s doing, that he suggested no work be done and instead call the car a total. WHAT? We couldn’t get an answer that didn’t sound like a presidential address.

No one seemed to be in any hurry to give me back my convenient little life, and I still had daytime things to do, so I rode along with Karen who is a very giving soul and accepted the offer of Angie to go shopping for a few hours one morning. Angie has a lovely truck with all the amenities and a baby to go with it. We parked in the parking lot, went into one store and lost her car keys forever.

The baby cried, we cursed, thought about Margaritas and called Karen to bail us out. Had my bad car mojo rubbed off on Angie?

Week four was the beginning of soccer practice and a school event that could not be pushed off. My husband was flying out of town for the day and would be leaving too early to help anyone. We debated renting a car for the day, but to let it sit in an airport lot for 12 hours while we paid the bill seemed foolish, and when Karen and her husband, Will gracefully agreed to let me borrow their Mercedes for a day, I accepted.

They dropped it off the night before, showed me what needed to be done and off they went— those kind, kind souls. I locked their nice little sports car, went inside, put the kids to bed, then realized the car was behind the truck that had to go to the airport at 5 am.

So I went out to move it. It started up like a charm, but since I am not six foot three, I needed to adjust the seat. I used the door levers like I had done in the passenger seat at least a few times before, and the seat moved forward, then I tried to make the seat back go more upright, but when I touched the lever nothing happened, so I tried pushing the lever in the other direction. The seat moved¾in seconds, I was flat on my back in the driver’s seat of a sweet Mercedes, yelling, “No, No, Stop.” Like a bad date.

Oops did not quite do it.

I went inside and asked my husband for help. He laughed and stood over me laying in the driver’s seat and said, “We’ll just tell Will we were having sex in his car. He’ll understand.” Then he walked away saying, “I’m glad it wasn’t ME behind the wheel. You never would have let me forget it.”

I made him move the car to the other side of the driveway, down then back up the sloping concrete, as I called Karen who answered the phone with, “Hello. Did you break my car?”

The next day Karen and hubby came to pick up the Mercedes, assuring me again that the seat had already been broken, that it wasn’t my fault and even that the part had been ordered and was probably sitting at the repair shop as we speak, ready for install. I continued to apologize. I felt like a jerk and still had a remnant of bad car mojo in my mouth – but I had to stifle a giggle when Will sat in the backless driver’s seat and strapped on his seatbelt. He backed carefully down to the cul de sac, death-gripping the steering wheel so he wouldn’t end up lying on the backseat. He looked funny.

I felt like a slug.

And I was stranded again. I begged rides for my kids and did a teachers conference over the phone as the teacher, it sounded like, washed dishes.

We’ve been promised the return of the car this week, though we all know what promises from a body shop and a dollar add up to. Yeah, about ninety-two cents, which once again has me coming up short.

Update as of February 22, 2006.

Three weeks into this thing I googled TRAVELERS INSURANCE CLAIMS to see if anyone else had similar difficulties. I found a site called CONCIERGE CLAIMS, where apparently if your vehicle is towed there, as the lady on the phone should tell you, then you are handled like a princess, and all is rosy in your world, including a FREE rental car, should you not ( like us) have rental car coverage on your policy. My question in the comment section of their little form was, Why wasn’t I told this? And Please reply.

See, the odd thing is that the concierge claim place is the same distance away as the body shop we went to. The body shop that was slammed with business, the body shop that has a bad, bad, bad relationship with our the dickhead week late claims adjuster.

I never heard anything from TRAVELERS about my comment section complaint, so I send one more email directly to the name on the form, Sarah Bathrick. I say, I am a writer, and I am going to publish this story, but I think you should have a chance to tell your side. Call me.

Within an hour, a man named ROB X calls me and says he read my complaint last week and wants to apologize. He says they dropped the ball on this one and they are sorry. He says I should have been told of concierge claims, that my situation should have been handled better and that, he really appreciated the details in my complaint and that actually, they are using my letter as a model in training the claims reps– as in “This is the wrong way to handle a claim.”

Gee, that makes me feel better.

He said he was going to take this to the next level to see if something could be done for us, then proceeded with the ag
e old, now that we know about this you can be assured it won’t happen to anyone else- which really doesn’t help the person whose dog died for science or whose kid was injured by a drunk driver, and in my case, I was only inconvenienced and lied to for 30 DAYS- which happened to me a lot when I was single and I got over it then, too.

ROB tells me he has talked to the body shop HAYES CHRYSLER, LAWRENCEVILLE and the car is ready- have they called you, he asks. No. I say. They never call. But they did send this really funny letter the other day with a check attached saying they are”desperate to acquire several pre-owned 1999 300Ms by the close of business February 28th…we have been authorized to give top dollar for your vehicle.)

Talk about bad timing and crappy marketing.

I might sell it to them with a tailpipe bomb at no extra charge.

8 responses on “Travelers Insurance Company SUCKS

  1. Anonymous

    Hi!
    I to was a Victim of Travelers Insurance Co. They are Dirty Demons From Hell. My letters to Travelers Sickos are attached and as well some very good victims suggestions to prevent you or your family from falling PREY to these demons. Read and Enjoy the TRUTH of TRAVELERS INSURANCE CO. CRIMINALS:
    Hi!
    This is a letter sent to Travelers Insurance Co. It should be
    shared with all Travelers Shareholders. Read Below and Have a Great
    Day

    The Bible Describes YOU perfectly. You will answer to God and the
    Great Spirits of the Heavens and of this Earth when that time comes.
    You will have Mercy on your soul – You will be sent to die alone in
    Eternal Darkness where nothing can Terrorize you ,Demonize you ,Abuse
    you or cause you any Further Grief!
    Remember – What you have done on this Earth will affect
    everything of your afterlife.
    In my opinion – You are the Demon from Hell. You have NO REMORSE
    ,You FEEL NO GUILT ,you FEEL NO SHAME and you ELATE at CAUSING SEVERE
    LOSS to OTHERS
    May the Great God and the Great Spirits of the Heavens and of
    this Earth as well as the Spirits of the VICTIMS whom you have
    Victimized – DAMN YOUR SOULS to ETERNAL DARKNESS.
    And may you suffer the Nightmares and Guilt that Terrorize your
    Dreams so as you do not do this to others. May the Cold Chills Grip
    you to the Bone and WEAKEN that DEMON Inside of YOU.
    As I said before – I will never cause harm to you – You will be
    Judged and Held ACCOUNTABLE in YOUR AFTERLIFE.
    I do PRAY for one thing – That this does not ever happen to
    your Father or Mother ,Children ,Sisters or Brothers ,Friends or
    Colleagues or ANYONE for that Matter. I hope you feel the Victims
    Pain in Your Souls and that the Guilt Haunt you for Eternity. I HOPE
    YOU FEEL THAT PAIN IN YOUR SOUL and AWAKE CRYING IN YOUR SLEEP and
    that you then be GRIPPED BY THE COLD CHILL THAT SHAKES YOUR BEINGS
    YOUR COMPANY ROBBED ME OF MY HEALTH. YOUR COMPANY ROBBED
    ME OF MY AUTOMOBILE ,YOUR COMPANY ROBBED ME OF the ABILITY TO EARN
    INCOME at that time as well as the AFFECT it has on me PHYSICALLY and
    PSYCHOLOGICALLY Today – and YOUR COMPANY is RESPONSIBLE FOR THE STRESS
    ON MY FATHERS HEART and the FINANCIAL LOSS TO OUR FAMILY in the PAST
    ,the PRESENT and the FUTURE.
    I TRUELY HOPE THE GUILT EATS YOU ALIVE and I TRUELY HOPE YOUR
    SOULS ARE DAMNED IN ETERNAL DARKNESS.
    YOU DISCUSTING HORRIBLE MONSTERS. I PRAY THAT YOUR SOULS are
    DAMNED in ETERNAL DARKNESS. YOU ARE GUILTY and RESPONSIBLE for
    GREAT PAIN ,LOSS and DEATH- of Many a Victim.
    You will answer in the afterlife may you remeber these letters
    when the day comes that you pass your shell – and that NO ANGEL LEAD
    YOU TO THE GREAT SPIRIT REALM.
    YOU HAVE NO REMORSE FOR YOUR SINS. YOU FEEL NO GUILT OR
    SHAME, AND YOU ARE DIRECTLY RESPONSIBLE FOR CRIME TO ME and TO
    MY FAMILY as well as to other VICTIMS.
    MAY YOUR SOULS BE DAMNED,
    REMEMBER THIS SO WHEN YOU GO TO ETERNAL DARKNESS – THAT YOU
    KNOW WHY YOU HAVE BEEN SENT TO DIE ALONE – FOR VENGEANCE WILL BE UPON
    YOUR SOULs. YOUR COMPANY and your WORKMANS COMPENSATION PEOPLE HAVE
    NO REMORSE!!! – SO I HAVE NO FORGIVENESS TO YOU. MAY YOUR SOULS BE
    DAMNED.
    REMEMBER THAT YOUR FATE IS AWAITING YOU and YOU SHALL PERISH
    IN ETERNAL DARKNESS. REMEMBER THIS WHEN YOU ARE CONSIOUSLY AWARE
    YOU ARE NO LONGER IN YOUR BODY AND THE REAPER SENDS YOUR SOUL TO DIE
    ALONE. NO REMORSE -NO REPENT – NO FORGIVENESS.
    YOU DID NOT JUST HURT ME _ YOU HURT MY FAMILY AS WELl.
    DAMN YOUR SOUL.

    http://www.zimbio.com/CEO+Jay+Fishman/articles/17/Crimes+Commited+Travelers+Insurance+Co

    4-esu@travelers.com, NHUERTAS@travelers.com,
    consumeraffairs@travelers.com, LJLEBEL@travelers.com,
    DBAKER4@travelers.com, JFISHMAN@travelers.com

    Suggestions for accident victims by experienced victims

    A Victims “Suggestions” – Not “Advise!”

    As a Victim of a Auto Accident – I learned the hard way what to
    do and what not to do. If you or someone you know have been injured:

    Here are my suggestions to you:

    1) Have a Friend or Family member Photograph your Car and Your
    Injuries: as soon as can be possible. You need to have “FORENSIC”
    evidence and you need to have it immediately. If you have Bruising
    ,Cuts ,etc. Photograph it and Document with as much detail as possible
    -even if you have to shoot 300 images. Do the same with your
    automobile or motorcycle with as much detail as possible. If you can
    Photograph the actual “Accident Scene” that would be best – if not –
    take photos from every different direction within a day so if there
    were obstructions or anything else – That you have accurate details.

    2) Doctors and Medical: Make sure you tell your Doctors all your
    injuries and pain. DO NOT!!!!!! Allow a Doctor to tell you nothing is
    wrong with you if you really are hurt. Demand that the Doctor do more
    thorough testing or find another Doctor. But if you have injuries that
    they have not been diagnosed -“DO NOT TAKE NO FOR AN ANSWER”. Medical
    Records including Ambulance ,Emergency Room ,Physical Therapy ,Medical
    Treatment ,etc. must be “KEPT”. Ask for these IMMEDIATELY!!!. Keep
    your records filed according to DATE. In other words:
    1-Ambulance,2-Emergency Room,3-Surgical,4-etc. Make sure that ALL!!!
    your records are complete and in order. Ask the Doctors and Therapists
    and any other Medical Proffesional to Please “DETAIL” – “ALL” –
    Records and Injuries ,etc. Request to Hospitals and Medical Facilities
    that your Xrays ,test results ,etc. all be kept. Request this in
    writing immediately. Ask that you be notified and that your records
    have a “NOTE” attached asking you to be notified “IMMEDIATELY” if
    anything is going to be done to your records. Do so with a
    “Registered” and “Notarized” request. Ask that your Medical Records be
    kept indefinitely. If you go into surgery – ask the Doctor Surgeon to
    give all foreign objects to you. For instance – a Metal Plate
    Surgically Implanted to mend your bones. If it “BREAKS” – Tell the
    Doctor through a “REGISTERED LETTER” before the surgery – that you
    would like the broken piece. Do “NOT” allow them to tell you it went
    to Pathology and that it is thrown away.Demand to see it and have it
    documented. And – Keep a Diary of what happened during your treatment.
    Sometimes Malpractices “DO” occur -mind you -I don’t believe they are
    truely intentional -but Keep that Diary!

    3)Court Transcripts: If you go to Traffic Court or any kind of Court
    Regarding your accident – Ask the Court Reporter how it is being
    recorded. Get a “COPY” of the “Court Transcripts” immediately!

    4)Attorney: Contact a attorney immediately. Give “ALL” Vital
    Informations to your attorney. Protect your self immediately! Always
    let your attorney know if something changes -such as: being contacted
    by the insurance company(s) or asked to take a “Deposition”. DO NOT do
    anything or say anything to anyone without first speaking to your
    attorney and letting them know.”COMMUNICATE”!!!!

    5)Mediation: In my victims opinion – I would suggest “NOT” allowing a
    Mediation Process to Occur. Opt for a Jury Trial and nothing else.
    Mediation in my experience – is a way for the insurance company to
    cheat you out of a legitimate settlement. There are not enough
    “Protections” for you. And in doing so – You sign away your rights and
    anything they say or do is protected by laws that will allow the
    insurance company to cheat you. My Victims Experience to you: “DO NOT”
    allow a “Mediation” to take place – You may regret it for the rest of
    your life.

    6)Heal Yourself: Do everything within your means to get yourself in
    the best physical shape you can and try to maintain this for life –
    Inju
    ries can come back ten fold when you become older and can truely
    cause loss of quality of life.

    7)Understand Everything and Forensic Evidence: Use these “SUGGESTIONS”
    to further think of how to protect yourself. Think of all things
    pertinent and important. “DOCUMENT EVERYTHING”!!!!! Sometimes the
    insurance company will try to cheat you and say your injuries are from
    something else – “FORENSIC EVIDENCE” will protect and prove. Their are
    a number of different sites regarding: “CRASH TEST INJURIES”. These
    scientific studies can in some times support your Forensic Evidence.
    Such as: Opposite Side-Side Impact Crash Injuries or Far Side-Side
    Impact Crash Injuries. Sample sites can be found at:

    http://www-nrd.nhtsa.dot.gov/pdf/nrd-01/Esv/esv16/98S8W23.PDF

    http://www.google.com/search?hl=en&q=far+side-side+impact+crash+injuries&btnG=Google+Search

    http://www.google.com/search?hl=en&q=opposite+side-side+impact+crash+injuries&btnG=Search

    These are just a few of the things that are VERY ,VERY
    ,VERY!!!!!!!! IMPORTANT !!!!!!!!!!!.

    TRAVELERS INSURANCE COMPANY did commit criminal acts against me –
    but because of the so called “Mediation Process” – they were allowed
    to do this and “NOT be PROSECUTED” for their “CRIME”. So the overall
    message here is: “PROTECT YOURSELF” from these things happening to
    you.

    “DOCUMENT EVERYTHING”!!!!! and “DO NOT GO INTO MEDIATION” because
    everyone is looking for a quick way out the door -“AT YOUR
    EXPENSE!!!!!”

    Feel Free to add other “USEFUL” “VICTIMS SUGGESTIONS” to this blog and
    remember – NOT ALL INSURANCE COMPANIES are CRIMINALS but TRAVELERS
    INSURANCE COMPANY – “DID” Commit the CRIMES against me that it did!

    “PROTECT YOURSELF ,YOUR FAMILY and FRIENDS ,Your COLLEAGUES
    and EVERY DESCENT PERSON YOU KNOW WITH: KNOWLEDGE!!!!!”

    Have a GREAT DAY!!!! and your input is appreciated.

    Signed

    A Victim of Travelers Insurance Company!

    http://www.myspace.com/norbrent

    http://blog.myspace.com/index.cfm?fuseaction=blog.view&friendID=366547179&blogID=381865560

    Hello!
    The subject speaks for itself! Are you that Nasty ,Cold
    ,Calice as to Not Admit that you commited these Crimes Against Me ?
    I sent the Pope a letter asking to Exorcise your Demons – So
    You – Do not go to Eternal Darkness!
    You may not believe in the afterlife – but you will answer and
    be Judged!
    I try to have Forgiveness to your souls – but you have no
    remorse – and you are of the Demon Described in the Bible!
    You have Great Liability for your acts – and they – Will Haunt
    your Souls Forever!
    How can I forgive you for your Truely Demon act against me? How???
    How do you bare to look at yourself in a Mirror and see that
    Demon ,Cheat ,Liar and Crook!??? How???
    My soul is a good soul – but I can not find forgiveness for
    Evil ,Greedy -Demons from Hell
    I hope you rmember this when you leave your body when that
    time comes I hope you understand WHY You will not be forgiven –
    For you are a Demon on this Earth You are the Devil Itself and you
    are EXACTLY What the BIBLE DESCRIBES
    You have no Sympathy ,You have no Compassion ,You have no
    Feelings of Guilt ,You have no feelings of Remorse You only have
    feelings of Thievery and Greed
    God and the Great Spirits WILL Punish your Souls in
    Eternal Darkness
    For that will be the Great MERCY on YOUR SOULS
    Why don’t you TELL THE TRUTH and ADMIT To your
    CRIMES
    You will find Great Ease to your soul – or you WILL
    Perish in Eternal Darkness
    Be a stand up company and right this wrong or FOREVER be
    CURSED with the KNOWLEDGE of the Afterlife and When that day
    comes You – Will know why God and the Great Spirits have no
    Forgiveness to you
    Be of HONOR or be of the DEMON
    The Choice is up to you and You WILL Answer in the Afterlife
    Demons from Hell will Perish and IF you Fail to do so
    – I WILL Be there to JUDGE your Wicked Greedy Souls
    Answer to your CRIMES NOW or FOREVER No the Fate
    that is in store for you when you leave your shell
    God has Spoken ,The Great Spirits Have Spoken and I
    – I have spoken and WARNED you of your FATE
    Have a GREAT DAY and ALWAYS REMEMBER All the Spirits
    of the Earth and of the Heavenes -as well as God itself Will be
    JUDGING YOUR SOULS and WILL BE THERE IN WAIT When you leave
    your Human Shell
    Salvation can be had – BUT YOU – Must Help YOURSELF
    And – If you Find this Amusing All the Best to you in your
    Afterlife!
    Sincerely and With GREAT GOODNESS
    – A VICTIM of your WICKED ,EVIL ,DEMONISTIC
    ,HORRIBLE ATTORNEY’S of TRAVELERS INSURANCE CO.
    Hear these words and seek Salvation – for you WILL
    PERISH and NOTHING WILL HELP YOU
    My Fathers LIFE as well as MY LIFE – as well as My Families
    TOTAL LOSS You will answer to for in your afterlife – as well as
    to the Spirits of all those whom you have done CRIMINAL ACTS to
    Enjoy your thoughts For you Shall Perish in Eternal Darkness
    and the only company you will have – Is the Demon that POSSESES
    YOU
    SLEEP WELL and Make the Right Choice – Salvation can only
    be made possible by YOU

  2. Anonymous

    Well I was Just screwed not only by the person who tore up not only my property and my truck, but by my home owners insurance ” Travlers ” They are refuseing to pay a red cent even though the damages were not my fault but vandalizm! I have owned my home three years and they have had my policy since i purchased my home. Well I am one very pissed off home owner and have only a few words for them go and fornicate yourselves you all at travlers suck!

  3. Anonymous

    God bless your husband because you sound like an annoying bitch. If someone was hurt your first call should have been to 911 not thinking of yourself.

  4. William

    Well.. I have all these stories beat, unfortunately. I was injured at work, resulting in multiple tears in my shoulder, broken bones in my elbow and significant muscle and nerve damage in my wrist. Traveler's is the company insurance we use. Long story short, the company doctor as well as mine has told them multiple surgeries are required to piece my arm together asap! They have stalled me by sending me to countless IME's, hoping they'll get a prognosis that favors them. Well, it has been 11 months. Yep, that broken bone in the elbow healed funny and there is permanent damage as well. I still have two more surgeries to go. HERE'S THE CORKER, THEY REFUSE TO PAY WORKMAN'S COMP, SO I HAVE NO INCOME. And yes, I do have a lawyer, they abuse him as well. I'm not a violent man, but don't ever let me find the person behind all this bullshit. I also picture some greasy fat secretary whose cereal bowl has a lifeguard on it and is depressed because her favorite reality show was cancelled.

  5. Anonymous

    the insurance company is not going to call the police for you because the police are not going to take a report from an insurance company. The insurane company is not going to call a tow truck for you, because they do not own your car and no respectable tow truck company is going to take a call from an insurance company requesting someone else's car be towed. You are the one who had the accident, so you are the one who has to talk to the police about it. Usually the police get the tow truck for you. It sounds like you were incredibly childish. You pay your insurance company to pay you back if your car is damaged, not act as a surrogate mommy.

  6. Anonymous

    When employees work at companies such as Travelers, they are only allowed to do certain things for customers. There are a lot of regulations that must be followed and they do tend to make things challenging. Have you thought about reading the copy of your policy that your or you agent if not both were given. It states in black and white what is covered. In the claims department, when ever there is a slight chance that something was tampered with, the company is not going to pay. I personaly work in an underwriting department at Travelers and although you may think that the people answering your calls are demons from Hell, they rally are not. It isn't a good feeling to tell someone their property is too old to fit the program or thatthey were declined for some reason however, some things in life must be done. If you could see all of the shit we put up with in a day, you might realize why we are not in the best mood while we are trying to solve your issue. I personally get tired of being lazy ass people's personal secratary to transfer their call because they are too dam stupid to dial the correct number in the first place. People call with a quesion and need to be transferd for some reason and then they bitch because they were just transferd but if they could get it through their dam head to dial the number in the first place, then they wouldn't have to be transfered. If you feel that Travelers never pays out claims then you are severly mistaken. At the end of the month, several of the agents have higher loss numbers than they do profit. You think we as a company try to cheat you out of money well, you should get off your ass and open your mind as to see all of the people who try to cheat us out of money. I can not tell you how many people try to re-create false purchase agreements to insure their property for more than it is worth. Open your mnd and see how we try to document everything in order to protect both the customers and ourselves. People complain on a daily basis because they need to submit things in writing so that there is a papertrail. By the time you finish BITCHING at me on the phone, you could have sent the simple email in the first place. Then you have the people who call 15 mins before the office closes on the day before a holiday, calling to re-instate their policy because they were too cheap to pay it in the first place. If you want to run your mouth, you need to hear both sides of the stories. I clearlyhave a different view than many of you. I do not work in any of the departments you mentioned however I can safely say, I AM NOT A DEMON FROM HELL AND IF YOU ARE SO COSED MINDED TO THINK THAT EVERYONE WHO WORKS THERE IS THEN YOU DESERVE TO NOT HAVE YOUR CLAIM PAID AND YOU THE INSURED NOT THE PEOPLE WHO WORK AT THE COMPANY ARE THE ONES WHO WILL GO TO HELL AND DESERVE TO GO TO HELL!!!!!

    If you have a response to this, feel free to email me at re.ale989@live.com

    I would love to discuss it with you especially if you are an arogant son of a bitch.

  7. Anonymous

    I do agree that Travelers sucks. I am currently having to deal with this no good insurance company. I have been reading some of the complaints and want to clear some things up. Five years ago I was in an accident. More like my car jumped into gear and rolled down a small hill where it scraped the side of a house. I called Progressive and they had a tow truck there for my vehicle before the police even arrived. They also had someone pick me up at the auto shop to take me to a rental car and fixed my car without any trouble. I was recently rear ended by a person who has Travelers Insurance. I only had liability. I couldn't afford full coverage because I was out of work for 3 months due to having surgery. Travelers hasn't even tried to replace my lost wages. They offered me only $1752 and by the time all was said and done I got less than a $1000for my car. I got on their website and found that they had an advocacy which helped once but after that I was even told that they had no record of a Charles helping me. The only agent was a woman named Carol. Let me start from the beginning. In June I was on my way home sitting at a stoplight that was red when I heard screeching tires looked in my rearview mirror and there was nothing I could do. The man hit me with his Ford 4×4. We were on our way home from a doctor's appointment for my son's biopsy. The ambulance that came took us back to the hospital to check us out. My injuries came a day later and I'm still hurting. He did end up with whiplash. When I got checked out because I had not healed completely from my surgery I had torn muscles in my back, whiplash and bruised muscles in my abdomen where I had to have surgery. This was my one and only car. It took 3 days to get a rental and I had to fight to keep it for a week. I was suppose to only keep it 3 days. It also took them several days to get an appraiser out there who marked the car as totaled. Even though all that needed replaced was the bumper and a taillight. The driver did swerve and try to miss but caught the corner of my car. The thing that frustrates me the most is this wasn't my fault. I did contact the insurance commission in missouri and they have helped some but not alot. I have been dealing with Travelers for 2 months now and they wrote a letter to the commission that I haven't returned their calls. I return their calls but also email so as to have a record of everything. I told this to the commission. I have been dealing with two agents one for the car and another for lost wages and medical. Back to the advocacy when I called them the second and third time I would get transferred to different departments and talk to someone who didn't know why I would even get transferred to them and the advocacy also gave me the wrong supervisor twice. The supervisor I would be transferred to would be out of town for a week or two. How convenient is that? I finally got tired of being pushed around and I've hired an attorney. People just make sure you don't sign off on anything. I just don't understand how they think you can replace a car with $1700. I can't afford car notes. These people have done nothing but lie and penny pinch me down to the last cent. I'd really like to know where my 2 weeks of salary is and my son's. My insurance company has done said their not paying anything out because it shows on the police report that they are at fault. The man was also driving with a suspended license in a work truck. The business truck is cov ered under Travelers the driver wasn't. Travelers is an awful company and I think that they need to be investigated by a major news source. I just know this is going to drag out for awhile because I still can't bend my neck and my doctor has had me on several different medications. As far as reading in black and white their policy coverage I can't do that because I was hit by a Travelers customer. After this experience I just want to scream when I see them on Tv. I will never purchase Travelers insurance.

  8. Anonymous

    You can say what all of your are saying about any insurance company out there. The fact of the matter is that they're each covering millions and millions of people. Not everyone's claim is going to be resolved to their "satisfaction". And I also much agree with what was said up above; before you go ranting and raving, you should be sure that what you're looking for is even covered. No insurance company owes anyone anything.